FAQs
General Questions
Q: Can I purchase single trophies/achievements?
We can quite often provide discounts where partial services are required, however, if it is a game we haven't played for a long time, it can be difficult to quote for, so we may choose not to offer a discount. Please E-mail us or fill out the Quick Enquiry form with your requirements and we'll provide you with a quote if we can. If you're happy with the price, we will then set up a custom order.
Q: Can I purchase just the DLC trophies/achievements?
Of course, you can. Please E-mail us or fill out the Quick Enquiry form with your requirements and we'll provide you with a quote. If you're happy with the price, we will then set up a custom order.
Q: Do I need to own the game?
No, you don't. As long as we own it, we can provide the trophy service.
Q: What information do you need from me to complete the service?
We will require your PlayStation/Xbox Network sign-in E-mail address, your password and your PSN ID/Gamertag.
Q: I want trophies/achievements for a game not listed on your site. Can I request it?
Of course you can. We are always willing to expand our services where possible. Please E-mail us or fill out the Quick Enquiry form with the name of the game you require and we will look into it.
Q: Do you offer any sort of discount?
We offer discount through our loyalty scheme. By registering on our site, you will be able to earn loyalty points with every purchase. When enough points have been accumulated, you will have access to discount vouchers worth 5% and 10%, depending on the number of points you'd like to spend.
Q: Are my PlayStation/Xbox account details safe with you?
Absolutely! We will NEVER share your information. After the service is complete, you may change your password.
Q: Are there any payment options other than PayPal?
Unfortunately not. We only accept PayPal at Platinum Game Services to protect and guarantee your transactions.
Q: I am a first-time buyer and am feeling a little nervous. Can you put my mind at ease?
Please do not hesitate to send us an E-mail highlighting any concerns you may have. The Platinum Game Services team is honest and friendly and we are dedicated to providing the highest level of customer service.
Q: I have used the PlayStation Vita region trick on my account and it has messed up my trophies. Can you fix it?
Please send us details of the game that went wrong for you, and it is very likely we can fix it.
Q: I have found a cheaper price on another website. Can you match it?
Please provide a link to the same product at a cheaper price elsewhere and we may choose to price match it.
Q: Is what you do legal?
As far as we are aware, this is not illegal in any country.
Account Questions
Q: How do I create an account and log in?
In the top right corner of the website, you should see Login / Register.
Q: What are the benefits of creating an account?
With an account, you will be able to earn loyalty points with every transaction. Loyalty points can be converted into discount vouchers for future purchases. You will also have access to your order history.
Q: I've forgotten my password. How do I recover it?
Please email info@platinumgameservices.co.uk and provide the email address you used to sign up. We will then reset your password.