DEVICE PASSWORD

Due to a security update at PlayStation, a device password is now required to log in to PlayStation 3 & PlayStation Vita consoles.

WHAT IS A DEVICE PASSWORD?

A device password is a unique password used for logging in to PlayStation 3 and PlayStation Vita consoles. Each console can have only one device password. If you are ordering services for both PlayStation 3 and PlayStation Vita, you will need to generate two separate device passwords. Generating a password does not affect PlayStation 4 or PlayStation 5, and you can continue using your regular password for these consoles.

HOW DO I GENERATE A DEVICE PASSWORD?

Step 1: Visit your PlayStation account through an internet browser. Note that this cannot be done using the PlayStation App.
Step 2: Navigate to your security settings and enable 2-step verification. Once enabled, scroll down and select 'Device Setup Password,' followed by 'Generate New Password.' This will create a password exclusively for PlayStation 3 & PlayStation Vita consoles.

You can find a video guide for these steps here.

It is recommended that you generate a new set of credentials on your Platinum Game Services account page exclusively for PlayStation 3 & PlayStation Vita services. Keep in mind that your regular password is not needed for these consoles, so it will not be required in your credentials.

WHAT ARE THE IMPLICATIONS OF USING A DEVICE PASSWORD WHEN PURCHASING SERVICES?

Generating a device password requires enabling 2-step verification, which can cause delays with PlayStation 4 & PlayStation 5 services, as we will need a code to sign in. While we typically recommend leaving 2-step verification disabled when ordering services for a smoother experience, it must be enabled to generate a device password. To ensure a hassle-free service, we now recommend not combining PlayStation 4/5 services with PlayStation 3/Vita services in a single order unless you have direct communication with us through Discord or Facebook.

IMPORTANT NOTES

• If you generate a device password and use it on your console first, it will become invalid for us. It's crucial not to use the generated code yourself once it's created. If you need to access your PlayStation 3 or PlayStation Vita after enabling 2-step verification, you must generate a second code for your personal use.
• For PlayStation 4 and PlayStation 5 services, we prefer you keep 2-step verification disabled during the service, unless you are in direct conversation with us on Discord or Facebook. You can find our contact details for these platforms at the bottom of our website.
• Disabling 2-step verification will delete and disable all generated device passwords.